In force on 12/03/2021

The company FIRST with share capital of 10 000 euros is registered in the Paris Trade Register under the following SIRET number 81240816900017. His mailing address is 29, rue des Blancs Manteaux, 75004 Paris.

Any order made under a product listed in the online shop of the FIRST website: presupposes consultation and prior acceptance of these general terms and conditions of sale. The validation click of the order results in full acceptance of these conditions. This click has the value of «digital signature».


These General Terms and Conditions of Sale (hereinafter “GTCS”) apply, without restriction or reservation to any purchase of the products offered by the service provider to non-professional customers on

These T&Cs are available at any time on and will prevail over any other document.

For any information, question or advice, our customer service is at your disposal, the contact details of the service provider are the following:


Share capital of €10 000

Registered in the RCS of PARIS under number 81240816900017.


Phone: +33 675 988 200

Email: 29 Rue des Blancs Manteaux, 75004 Paris

Customs duties or other local taxes or import duties or state taxes may be payable and will be borne by the customer.


The rates, being variable and modular, are provided when proposing a quote before placing the order.

The rates are expressed in Euros, before taxes (HT), taxes included (TTC).

The rates are fixed and cannot be revised during their validity period but the service provider reserves the right, outside the validity period, to change the prices at any time.

The payment requested from the customer corresponds to the total amount of the purchase including its costs.

An invoice shall be drawn up by the service provider and delivered to the customer when the services ordered are supplied.


Payment is made securely via the electronic payment module set up by our partner Stripe, hereinafter referred to as the “Stripe module”, either by debit from the customer’s Stripe account or by bank card.

The exact list of accepted credit cards is notified to the customer during the payment process via the Stripe module. The customer making a payment via the Stripe module is deemed to have fully read and accepted the “Privacy Policy”, the “Terms of Use” and the “Essential Payment and Service Information” available at any time on the Stripe module and in the payment confirmation email sent to the customer who has just completed an order.

FIRST cannot be held responsible for any changes, erratums… that may appear in the information disseminated by Stripe.

It is the customer’s responsibility to verify the accuracy of the order and to report any errors immediately before signing the sales contract.

The sale will only be considered valid after full payment of the price.

The service provider reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order.


The products are delivered to the address indicated by the consumer on the order form.

All products leave our premises in perfect condition. The customer must report to the carrier the slightest trace of shock on the package, and if necessary refuse the package. A new identical product will then be returned to you free of charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation having been issued at the reception of the package, will not be able to be taken in charge.

We do not accept any responsibility for the lengthening of delivery times due to the carrier [Colissimo], in particular in case of loss of products, bad weather or strike or more generally in case of force majeure.

The consumer will have to formulate with FIRST, the same day of the delivery or at the latest the first business day following the delivery, any complaint of error of delivery and/or not-conformity of the products in kind or quality with the particulars given on the order form.

With regard to the warranty of the products, the provisions of the present do not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee it against all the consequences of hidden defects of the thing sold (Cf article 7).

No claim can be validly accepted in case of non-compliance with these formalities and deadlines by the customer.

The claim may be made by post or e-mail to the addresses mentioned in these conditions.

In case of error of delivery or exchange, any product to be exchanged or refunded must be returned to the seller as a whole and in its original packaging in impeccable condition to the address given on the site. To be accepted, any return must be indicated and have the prior agreement of FIRST, who in case of agreement will redirect the parcel to the correct address.

The shipping costs are the responsibility of FIRST, except in the case where it proves that the product does not correspond to the declaration of origin made by the consumer in the right direction of return.


Orders placed by the customer benefit from the right of withdrawal provided that the latter are natural persons.

If the latter are legal persons and are considered to be professionals, the right of withdrawal is refused. If applicable, the contract is concluded definitively and definitively upon the placing of the order by the customer according to the terms and conditions specified in these GTCS.

In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his expense, the products not suitable for him.

This period shall run from the day on which the order is received at the consumer’s address.

Any return must be notified in advance to the seller’s customer service and the product must be returned to the address indicated.

Only the returned products will be included as a whole, in their original packaging, complete and intact, and in perfect condition of resale. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, nor refunded, nor exchanged.

In the event of the exercise of the right of withdrawal, the consumer is granted the option of requesting either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer.

In case of exercise of the right of withdrawal, FIRST will make every effort to refund the consumer within a period of thirty days.


FIRST reserves the right of ownership of the delivered goods until their full payment.


The service provider guarantees the customer against any defect of conformity or hidden defect, according to the following methods:

Article L. 217-4 of the French Consumer Code:

« The seller delivers goods in accordance with the contract and is liable for defects of conformity existing at the time of delivery.

It shall also be liable for defects in conformity resulting from packaging, assembly instructions or installation when the latter has been charged to it by the contract or has been carried out under its responsibility. »

Article L. 217-5 of the French Consumer Code:

« The property complies with the contract:

1) If it is suitable for the customary use of a similar property and, if applicable:

  • if it corresponds to the description given by the seller and possesses the qualities which the seller has presented to the buyer in the form of a sample or model;
  • it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labelling;

2) Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and accepted by the latter. »

Article L. 217-12 of the French Consumer Code:

“The action resulting from the lack of conformity is prescribed after two years from the issue of the property.”

Article L. 217-16 of the French Consumer Code:

“When the buyer requests from the seller, during the course of the commercial guarantee granted to him at the time of the acquisition or repair of movable property, a restoration covered by the guarantee, any fixed period of at least seven days is in addition to the remaining term of the warranty.

This period runs from the time of the buyer’s request for assistance or the provision for repair of the property in question, if such provision is subsequent to the request for assistance.”

In order to exercise its rights, the customer must inform the service provider by post or electronically of the existence of defects or defects of conformity.

The service provider’s guarantee is limited to the reimbursement of the services actually paid by the customer and no damages may be claimed.


The personal data collected by FIRST are of two kinds:

  • When ordering (Name, first name, postal address, telephone number and e-mail address);
  • Upon payment (bank account or credit card of the customer).

Unless the customer expressly agrees, his personal data shall not be used for advertising purposes.

The provider will keep the collected data for a period of 5 years, covering the time of the prescription of the applicable contractual civil liability.


The content of is the property of the seller and its partners and is protected by French and international intellectual property laws.

Any total or partial reproduction of this content is strictly prohibited.


For any complaints please contact the customer service at the postal or electronic address of the service provider indicated in article 1 of these Terms and Conditions.

These general conditions are subject to French law. In case of sale to a legal person, any difference relating to the sale will be subject to French law exclusively before the Commercial Court of Paris.